{"id":8305,"date":"2021-08-31T09:31:57","date_gmt":"2021-08-31T09:31:57","guid":{"rendered":"https:\/\/university.metispro.com\/?page_id=8305"},"modified":"2021-10-13T15:25:28","modified_gmt":"2021-10-13T15:25:28","slug":"issuing-a-refund-pos","status":"publish","type":"page","link":"https:\/\/university.hellovivid.com\/index.php\/issuing-a-refund-pos\/","title":{"rendered":"Issuing a Refund POS"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"8305\" class=\"elementor elementor-8305\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5f5ba76 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"5f5ba76\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ee4bdd2\" data-id=\"ee4bdd2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-51eb85c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"51eb85c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-3fd6850\" data-id=\"3fd6850\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-518a367 main-heading elementor-widget elementor-widget-heading\" data-id=\"518a367\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Issuing a Refund<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c076a79 banner-p elementor-widget elementor-widget-text-editor\" data-id=\"c076a79\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<p>Issuing a refund to your guest is pretty simple in the Vivid POS. You have two options to issue refunds &#8211; Partial refund and Full refund. Both the options will require you to navigate to the orders screen and get the job done from there.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5fb344d space-top-nn elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5fb344d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-b3c7b06 left-navbar-side\" data-id=\"b3c7b06\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-62468f1 pos-st elementor-widget elementor-widget-wp-widget-nav_menu\" data-id=\"62468f1\" data-element_type=\"widget\" data-widget_type=\"wp-widget-nav_menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5>Product<\/h5><nav class=\"menu-product-navigation-container\" aria-label=\"Product\"><ul id=\"menu-product-navigation\" class=\"menu\"><li id=\"menu-item-2783\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2783\"><a href=\"https:\/\/university.hellovivid.com\/index.php\/ecommerce\/\" class=\"menu-link\">eCommerce<\/a><\/li>\n<li id=\"menu-item-2785\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-2785\"><a href=\"https:\/\/university.hellovivid.com\/index.php\/self-ordering-kiosk\/\" class=\"menu-link\">Self Ordering Kiosk<\/a>\n<ul class=\"sub-menu\">\n\t<li id=\"menu-item-5726\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-5726\"><a href=\"#CreatinganewSelfOrderingTerminal\" class=\"menu-link\">Creating a new Self Ordering Terminal<\/a><\/li>\n\t<li id=\"menu-item-5727\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-5727\"><a href=\"#AddingitemstotheSelfOrderingKiosk\" class=\"menu-link\">Adding items to the Self Ordering Kiosk<\/a><\/li>\n\t<li id=\"menu-item-5728\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-5728\"><a href=\"#ActivatingtheSelOrderingKiosk\" class=\"menu-link\">Activating the Self Ordering Kiosk<\/a><\/li>\n\t<li id=\"menu-item-5729\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-5729\"><a href=\"#WelcomeScreen\" class=\"menu-link\">Welcome Screen<\/a><\/li>\n\t<li id=\"menu-item-5730\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-5730\"><a href=\"#Placinganorder\" class=\"menu-link\">Placing an order<\/a><\/li>\n<\/ul>\n<\/li>\n<li id=\"menu-item-6494\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-6494\"><a href=\"https:\/\/university.hellovivid.com\/index.php\/pos\/\" class=\"menu-link\">POS<\/a>\n<ul class=\"sub-menu\">\n\t<li id=\"menu-item-12452\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-12452\"><a href=\"https:\/\/university.hellovivid.com\/index.php\/pos\/#AboutPOS\" class=\"menu-link\">Vivid POS<\/a>\n\t<ul class=\"sub-menu\">\n\t\t<li id=\"menu-item-12453\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-12453\"><a href=\"https:\/\/university.hellovivid.com\/index.php\/pos\/#LogInToPOS\" class=\"menu-link\">Logging In to the POS<\/a><\/li>\n\t\t<li id=\"menu-item-12454\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-12454\"><a href=\"https:\/\/university.hellovivid.com\/index.php\/pos\/#SelectLocation\" class=\"menu-link\">Selecting the Location<\/a><\/li>\n\t\t<li id=\"menu-item-12455\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-12455\"><a href=\"https:\/\/university.hellovivid.com\/index.php\/pos\/#TerminalSelection\" class=\"menu-link\">Terminal Selection<\/a><\/li>\n\t\t<li id=\"menu-item-12456\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-12456\"><a href=\"https:\/\/university.hellovivid.com\/index.php\/pos\/#EmployeeLoginViaPIN\" class=\"menu-link\">Employee Login Using Pin<\/a><\/li>\n\t\t<li id=\"menu-item-12457\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-12457\"><a href=\"https:\/\/university.hellovivid.com\/index.php\/pos\/#EmployeeLoginViaQR\" class=\"menu-link\">Employee Login Using QR Code<\/a><\/li>\n\t<\/ul>\n<\/li>\n\t<li id=\"menu-item-8402\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-8402\"><a href=\"https:\/\/university.hellovivid.com\/index.php\/employee-clock-in-clock-out-pos\/\" class=\"menu-link\">Employee Clock In\/Clock Out<\/a><\/li>\n\t<li id=\"menu-item-8413\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-8413\"><a href=\"https:\/\/university.hellovivid.com\/index.php\/default-screen-pos\/\" class=\"menu-link\">Customizing the Service Area<\/a><\/li>\n\t<li id=\"menu-item-8412\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-8412\"><a href=\"https:\/\/university.hellovivid.com\/index.php\/order-screen-pos-2\/\" class=\"menu-link\">Order Screen<\/a><\/li>\n\t<li id=\"menu-item-8411\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-8411\"><a href=\"https:\/\/university.hellovivid.com\/index.php\/placing-orders-pos\/\" class=\"menu-link\">Placing Orders<\/a>\n\t<ul class=\"sub-menu\">\n\t\t<li id=\"menu-item-8414\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-8414\"><a href=\"#SendinganOrdertotheKitchen\" class=\"menu-link\">Sending an Order to the Kitchen<\/a><\/li>\n\t\t<li id=\"menu-item-8415\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-8415\"><a href=\"#HowtoUsetheSendStayButton\" class=\"menu-link\">How to Use the Send\/Stay Button?<\/a><\/li>\n\t\t<li id=\"menu-item-8416\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-8416\"><a href=\"#HowtoUsetheHoldNewButton\" class=\"menu-link\">How to Use the Hold\/New Button?<\/a><\/li>\n\t<\/ul>\n<\/li>\n\t<li id=\"menu-item-8410\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-8410\"><a href=\"https:\/\/university.hellovivid.com\/index.php\/taking-payments-pos\/\" class=\"menu-link\">Taking Payments<\/a><\/li>\n\t<li id=\"menu-item-8409\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-8409\"><a href=\"https:\/\/university.hellovivid.com\/index.php\/applying-discounts-on-item-order-pos\/\" class=\"menu-link\">Applying Discounts on Item\/Order<\/a>\n\t<ul class=\"sub-menu\">\n\t\t<li id=\"menu-item-8420\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-8420\"><a href=\"#ApplyingItemLevelDiscount\" class=\"menu-link\">Applying Item Level Discount<\/a><\/li>\n\t\t<li id=\"menu-item-8421\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-8421\"><a href=\"#ApplyingOrderLevelDiscount\" class=\"menu-link\">Applying Order Level Discount<\/a><\/li>\n\t<\/ul>\n<\/li>\n\t<li id=\"menu-item-8408\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-8408\"><a href=\"https:\/\/university.hellovivid.com\/index.php\/applying-void-pos\/\" class=\"menu-link\">Applying Void<\/a>\n\t<ul class=\"sub-menu\">\n\t\t<li id=\"menu-item-8422\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-8422\"><a href=\"#VoidingaSingleItem\" class=\"menu-link\">Voiding a Single Item<\/a><\/li>\n\t\t<li id=\"menu-item-8423\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-8423\"><a href=\"#VoidingItemsWithQuantitiesGreaterthanOne\" class=\"menu-link\">Voiding Items With Quantities Greater than One<\/a><\/li>\n\t\t<li id=\"menu-item-8424\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-8424\"><a href=\"#VoidingMultipleItems\" class=\"menu-link\">Voiding Multiple Items<\/a><\/li>\n\t\t<li id=\"menu-item-8425\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-8425\"><a href=\"#VoidingEntireOrder\" class=\"menu-link\">Voiding Entire Order<\/a><\/li>\n\t<\/ul>\n<\/li>\n\t<li id=\"menu-item-8407\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-8407\"><a href=\"https:\/\/university.hellovivid.com\/index.php\/adding-tips-pos\/\" class=\"menu-link\">Adding Tips<\/a><\/li>\n\t<li id=\"menu-item-8406\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-8406\"><a href=\"https:\/\/university.hellovivid.com\/index.php\/issuing-a-refund-pos\/\" class=\"menu-link\">Issuing a Refund<\/a>\n\t<ul class=\"sub-menu\">\n\t\t<li id=\"menu-item-8429\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-8429\"><a href=\"#IssuingFullRefund\" class=\"menu-link\">Issuing Full Refund<\/a><\/li>\n\t\t<li id=\"menu-item-8430\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-8430\"><a href=\"#IssuingaPartialRefund\" class=\"menu-link\">Issuing a Partial Refund<\/a><\/li>\n\t<\/ul>\n<\/li>\n\t<li id=\"menu-item-8405\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-8405\"><a href=\"https:\/\/university.hellovivid.com\/index.php\/splitting-checks-using-different-modes-of-payment\/\" class=\"menu-link\">Paying a Check via Different Modes of Payment<\/a><\/li>\n\t<li id=\"menu-item-8404\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-8404\"><a href=\"https:\/\/university.hellovivid.com\/index.php\/splitting-the-checks-evenly\/\" class=\"menu-link\">Splitting the Checks Evenly<\/a><\/li>\n\t<li id=\"menu-item-8403\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-8403\"><a href=\"https:\/\/university.hellovivid.com\/index.php\/transferring-sales-to-another-server\/\" class=\"menu-link\">Transferring Sales to Another Server<\/a><\/li>\n\t<li id=\"menu-item-9446\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-9446\"><a href=\"https:\/\/university.hellovivid.com\/index.php\/cash-management\/\" class=\"menu-link\">Cash Management<\/a>\n\t<ul class=\"sub-menu\">\n\t\t<li id=\"menu-item-9452\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-9452\"><a href=\"#ClosingaCashDrawer\" class=\"menu-link\">Closing a Cash Drawer<\/a><\/li>\n\t\t<li id=\"menu-item-9453\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-9453\"><a href=\"#CashDrawerSummaryReport\" class=\"menu-link\">Cash Drawer Summary Report<\/a><\/li>\n\t<\/ul>\n<\/li>\n\t<li id=\"menu-item-12315\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-12315\"><a href=\"https:\/\/university.hellovivid.com\/index.php\/reports-management\/\" class=\"menu-link\">Reports Management<\/a>\n\t<ul class=\"sub-menu\">\n\t\t<li id=\"menu-item-12369\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-12369\"><a href=\"https:\/\/university.hellovivid.com\/index.php\/reports-management\/#EmployeeSale\" class=\"menu-link\">Employee Sales\/Tip Report<\/a><\/li>\n\t\t<li id=\"menu-item-12370\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-12370\"><a href=\"https:\/\/university.hellovivid.com\/index.php\/reports-management\/#WeeklyTime\" class=\"menu-link\">Weekly Time Report\u200b<\/a><\/li>\n\t\t<li id=\"menu-item-12371\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-12371\"><a href=\"https:\/\/university.hellovivid.com\/index.php\/reports-management\/#EmployeeSalesSummary\" class=\"menu-link\">Employee Sales Summary Report\u200b<\/a><\/li>\n\t\t<li id=\"menu-item-12372\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-12372\"><a href=\"https:\/\/university.hellovivid.com\/index.php\/reports-management\/#CashDrawer\" class=\"menu-link\">Cash Drawer Report\u200b<\/a><\/li>\n\t\t<li id=\"menu-item-12373\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-12373\"><a href=\"https:\/\/university.hellovivid.com\/index.php\/reports-management\/#EOD2\" class=\"menu-link\">EOD 2.0<\/a><\/li>\n\t<\/ul>\n<\/li>\n\t<li id=\"menu-item-12314\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-12314\"><a href=\"https:\/\/university.hellovivid.com\/index.php\/how-to-setup-loyalty-rewards-program\/\" class=\"menu-link\">How to setup loyalty rewards program<\/a>\n\t<ul class=\"sub-menu\">\n\t\t<li id=\"menu-item-12423\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-12423\"><a href=\"https:\/\/university.hellovivid.com\/index.php\/how-to-setup-loyalty-rewards-program\/#SubscribeLoyalty\" class=\"menu-link\">Subscribing Loyalty from the backend portal<\/a><\/li>\n\t\t<li id=\"menu-item-12424\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-12424\"><a href=\"https:\/\/university.hellovivid.com\/index.php\/how-to-setup-loyalty-rewards-program\/#RedeemLoyalty\" class=\"menu-link\">Redeeming Loyalty from the POS<\/a><\/li>\n\t<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<li id=\"menu-item-2788\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-2788\"><a href=\"https:\/\/university.hellovivid.com\/index.php\/qst\/\" class=\"menu-link\">Vivid Smart Terminal<\/a>\n<ul class=\"sub-menu\">\n\t<li id=\"menu-item-2862\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-2862\"><a href=\"#Howtorunatransaction\" class=\"menu-link\">How to run a transaction?<\/a><\/li>\n\t<li id=\"menu-item-9329\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-9329\"><a href=\"#Howtorefundatransaction\" class=\"menu-link\">How to refund a transaction?<\/a><\/li>\n\t<li id=\"menu-item-2863\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-2863\"><a href=\"#Howtovoidatransaction\" class=\"menu-link\">How to void a transaction?<\/a><\/li>\n\t<li id=\"menu-item-2864\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-2864\"><a href=\"#Howtoclosethebatch\" class=\"menu-link\">How to close the batch?<\/a><\/li>\n\t<li id=\"menu-item-2865\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-2865\"><a href=\"#Howtorunareport\" class=\"menu-link\">How to run a report?<\/a><\/li>\n\t<li id=\"menu-item-2866\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-2866\"><a href=\"#Howtoaddanemployee\" class=\"menu-link\">How to add an employee?<\/a><\/li>\n\t<li id=\"menu-item-2867\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-2867\"><a href=\"#Howtochangethesettings\" class=\"menu-link\">How to change the settings?<\/a><\/li>\n\t<li id=\"menu-item-2868\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-2868\"><a href=\"#Howtoreprintaticket\" class=\"menu-link\">How to reprint a ticket?<\/a><\/li>\n<\/ul>\n<\/li>\n<li id=\"menu-item-11833\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-11833\"><a href=\"https:\/\/university.hellovivid.com\/index.php\/portal\/\" class=\"menu-link\">Portal<\/a>\n<ul class=\"sub-menu\">\n\t<li id=\"menu-item-11902\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-11902\"><a href=\"#createoreditmenu\" class=\"menu-link\">Create or Edit the Menu<\/a><\/li>\n\t<li id=\"menu-item-12567\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-12567\"><a href=\"https:\/\/university.hellovivid.com\/index.php\/portal\/#BulkPriceEditor\" class=\"menu-link\">Bulk Price Editor<\/a><\/li>\n\t<li id=\"menu-item-11903\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-11903\"><a href=\"#EmployeeManagement\" class=\"menu-link\">Employee Management<\/a><\/li>\n\t<li id=\"menu-item-11969\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-11969\"><a href=\"#EnterpriseDataManagement\" class=\"menu-link\">Enterprise Data Management<\/a><\/li>\n\t<li id=\"menu-item-11904\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-11904\"><a href=\"#TransferSales\" class=\"menu-link\">Transfer Sales<\/a><\/li>\n\t<li id=\"menu-item-11970\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-11970\"><a href=\"#enableinventory\" class=\"menu-link\">How to Enable Inventory?<\/a><\/li>\n\t<li id=\"menu-item-11905\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-11905\"><a href=\"#TimeManagement\" class=\"menu-link\">Time Management<\/a><\/li>\n\t<li id=\"menu-item-11906\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-11906\"><a href=\"#addcustomers\" class=\"menu-link\">How to Add Customers?<\/a><\/li>\n\t<li id=\"menu-item-11907\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-11907\"><a href=\"#createnewrole\" class=\"menu-link\">How to Create a New Role?<\/a><\/li>\n\t<li id=\"menu-item-11908\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-11908\"><a href=\"#createcoupon\" class=\"menu-link\">How to Create a Coupon?<\/a><\/li>\n\t<li id=\"menu-item-12049\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-12049\"><a href=\"#InventoryManagement\" class=\"menu-link\">Inventory Management<\/a><\/li>\n\t<li id=\"menu-item-12050\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-12050\"><a href=\"#HowtoGenerateaPurchaseOrder\" class=\"menu-link\">How to Generate a Purchase Order?<\/a><\/li>\n\t<li id=\"menu-item-12112\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-12112\"><a href=\"https:\/\/university.hellovivid.com\/index.php\/portal\/#ApplyAutoGratuity\" class=\"menu-link\">Apply auto-gratuity based on the balance due<\/a><\/li>\n\t<li id=\"menu-item-12216\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-12216\"><a href=\"https:\/\/university.hellovivid.com\/index.php\/portal\/#AddingGeneralInfo\" class=\"menu-link\">Adding General Information in the backend portal<\/a><\/li>\n\t<li id=\"menu-item-12218\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-12218\"><a href=\"https:\/\/university.hellovivid.com\/index.php\/portal\/#AddingServiceArea\" class=\"menu-link\">Adding and Setting up the Service Area<\/a><\/li>\n\t<li id=\"menu-item-12219\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-12219\"><a href=\"https:\/\/university.hellovivid.com\/index.php\/portal\/#AddingTaxClass\" class=\"menu-link\">Adding the Tax Class<\/a><\/li>\n\t<li id=\"menu-item-12220\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-12220\"><a href=\"https:\/\/university.hellovivid.com\/index.php\/portal\/#SetupUserDefinedPayment\" class=\"menu-link\">Setup the User Defined Payment method<\/a><\/li>\n\t<li id=\"menu-item-12221\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-12221\"><a href=\"https:\/\/university.hellovivid.com\/index.php\/portal\/#CreateNewTerminal\" class=\"menu-link\">How to create a new Terminal?<\/a><\/li>\n\t<li id=\"menu-item-12222\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-12222\"><a href=\"https:\/\/university.hellovivid.com\/index.php\/portal\/#SetupStoreHours\" class=\"menu-link\">How to set up the Store Hours?<\/a><\/li>\n\t<li id=\"menu-item-12286\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-12286\"><a href=\"https:\/\/university.hellovivid.com\/index.php\/portal\/#CreateMealPeriod\" class=\"menu-link\">How to create a meal period based menu?<\/a><\/li>\n\t<li id=\"menu-item-12568\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-12568\"><a href=\"https:\/\/university.hellovivid.com\/index.php\/portal\/#TableManagement\" class=\"menu-link\">Table Management<\/a><\/li>\n\t<li id=\"menu-item-12569\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-12569\"><a href=\"https:\/\/university.hellovivid.com\/index.php\/portal\/#SetupPromotionRule\" class=\"menu-link\">How to Setup the Promotional Price from the Portal?<\/a><\/li>\n<\/ul>\n<\/li>\n<li id=\"menu-item-12746\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-12746\"><a href=\"https:\/\/university.hellovivid.com\/index.php\/vivid-lite\/\" class=\"menu-link\">Vivid Lite<\/a>\n<ul class=\"sub-menu\">\n\t<li id=\"menu-item-12747\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-12747\"><a href=\"https:\/\/university.hellovivid.com\/index.php\/vivid-lite\/#EmployeeClockInClockOut\" class=\"menu-link\">Employee Clock In\/Clock Out\u200b<\/a><\/li>\n\t<li id=\"menu-item-12748\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-12748\"><a href=\"https:\/\/university.hellovivid.com\/index.php\/vivid-lite\/#QuickCharge\" class=\"menu-link\">Quick Charge\u200b<\/a><\/li>\n\t<li id=\"menu-item-12749\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-12749\"><a href=\"https:\/\/university.hellovivid.com\/index.php\/vivid-lite\/#PlacingaQuickOrder\" class=\"menu-link\">Placing a Quick Order\u200b<\/a><\/li>\n\t<li id=\"menu-item-12750\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-12750\"><a href=\"https:\/\/university.hellovivid.com\/index.php\/vivid-lite\/#CoursingandPositioning\" class=\"menu-link\">Coursing and Positioning\u200b<\/a><\/li>\n\t<li id=\"menu-item-12751\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-12751\"><a href=\"https:\/\/university.hellovivid.com\/index.php\/vivid-lite\/#StartingaTable\" class=\"menu-link\">Starting a Table\u200b<\/a><\/li>\n\t<li id=\"menu-item-12752\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-12752\"><a href=\"https:\/\/university.hellovivid.com\/index.php\/vivid-lite\/#ViewingOrders\" class=\"menu-link\">Viewing Orders (Paid or Unpaid)\u200b<\/a><\/li>\n\t<li id=\"menu-item-12753\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-12753\"><a href=\"https:\/\/university.hellovivid.com\/index.php\/vivid-lite\/#AddingaCustomer\" class=\"menu-link\">Adding a Customer\u200b<\/a><\/li>\n\t<li id=\"menu-item-12754\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-12754\"><a href=\"https:\/\/university.hellovivid.com\/index.php\/vivid-lite\/#AddingEmployees\" class=\"menu-link\">Adding Employees\u200b<\/a><\/li>\n\t<li id=\"menu-item-12755\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-12755\"><a href=\"https:\/\/university.hellovivid.com\/index.php\/vivid-lite\/#HowtoRunReports\" class=\"menu-link\">How to Run Reports?\u200b<\/a><\/li>\n\t<li id=\"menu-item-12756\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-12756\"><a href=\"https:\/\/university.hellovivid.com\/index.php\/vivid-lite\/#TakingOrdersfromCustomer\" class=\"menu-link\">Taking Orders from Customer Management Screen\u200b<\/a><\/li>\n\t<li id=\"menu-item-12757\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-12757\"><a href=\"https:\/\/university.hellovivid.com\/index.php\/vivid-lite\/#applyingvoid\" class=\"menu-link\">Applying Void\u200b<\/a><\/li>\n\t<li id=\"menu-item-12758\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-12758\"><a href=\"https:\/\/university.hellovivid.com\/index.php\/vivid-lite\/#applyingcomp\" class=\"menu-link\">Applying Comp\u200b<\/a><\/li>\n\t<li id=\"menu-item-12759\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-12759\"><a href=\"https:\/\/university.hellovivid.com\/index.php\/vivid-lite\/#rewardpoints\" class=\"menu-link\">Redeeming the Reward Points \u200b<\/a><\/li>\n\t<li id=\"menu-item-12760\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-12760\"><a href=\"https:\/\/university.hellovivid.com\/index.php\/vivid-lite\/#paymentlink\" class=\"menu-link\">Sending a payment link to the guests \u200b<\/a><\/li>\n\t<li id=\"menu-item-12761\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-12761\"><a href=\"https:\/\/university.hellovivid.com\/index.php\/vivid-lite\/#addingnewitems\" class=\"menu-link\">Adding a new item \u200b<\/a><\/li>\n\t<li id=\"menu-item-12762\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-12762\"><a href=\"https:\/\/university.hellovivid.com\/index.php\/vivid-lite\/#acceptpaymentgiftcard\" class=\"menu-link\">Accepting Payments via Gift Card \u200b<\/a><\/li>\n\t<li id=\"menu-item-12763\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-12763\"><a href=\"https:\/\/university.hellovivid.com\/index.php\/vivid-lite\/#AddingNotestoOrder\" class=\"menu-link\">Adding Notes to Order \u200b<\/a><\/li>\n\t<li id=\"menu-item-12764\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-12764\"><a href=\"https:\/\/university.hellovivid.com\/index.php\/vivid-lite\/#ApplyingDiscounts\" class=\"menu-link\">Applying Discounts \u200b<\/a><\/li>\n\t<li id=\"menu-item-12765\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-12765\"><a href=\"https:\/\/university.hellovivid.com\/index.php\/vivid-lite\/#ApplyingTaxExemption\" class=\"menu-link\">Applying Tax Exemption \u200b<\/a><\/li>\n\t<li id=\"menu-item-12766\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-12766\"><a href=\"https:\/\/university.hellovivid.com\/index.php\/vivid-lite\/#ApplyingGratuity\" class=\"menu-link\">Applying Gratuity \u200b<\/a><\/li>\n\t<li id=\"menu-item-12767\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-12767\"><a href=\"https:\/\/university.hellovivid.com\/index.php\/vivid-lite\/#ItemLevelOperations\" class=\"menu-link\">Item Level Operations  \u200b<\/a><\/li>\n\t<li id=\"menu-item-12768\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-12768\"><a href=\"https:\/\/university.hellovivid.com\/index.php\/vivid-lite\/#PromotionsInLite\" class=\"menu-link\">Applying Promotions on Category\/Item Level<\/a><\/li>\n\t<li id=\"menu-item-12769\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-12769\"><a href=\"https:\/\/university.hellovivid.com\/index.php\/vivid-lite\/#AutoBatchClose\" class=\"menu-link\">How to Auto Close the batch?\u200b<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul><\/nav>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-c994903 spacing-main\" data-id=\"c994903\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-8817ca4 spacing-main elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8817ca4\" data-element_type=\"section\" id=\"IssuingFullRefund\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-dfd2f00\" data-id=\"dfd2f00\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ca569f3 head-1 elementor-widget elementor-widget-heading\" data-id=\"ca569f3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Issuing Full Refund<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-d3da398 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d3da398\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-716feed\" data-id=\"716feed\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-53a1e5e box-shd-img elementor-widget elementor-widget-image\" data-id=\"53a1e5e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image7.jpg\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"Order on left navigation\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"768\" src=\"https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image7-1024x768.jpg\" class=\"attachment-large size-large\" alt=\"Order on left navigation\" srcset=\"https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image7-1024x768.jpg 1024w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image7-300x225.jpg 300w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image7-768x576.jpg 768w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image7-1536x1153.jpg 1536w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image7.jpg 1999w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-eb11919 left-spacing\" data-id=\"eb11919\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d5e0b6d p-fts elementor-widget elementor-widget-text-editor\" data-id=\"d5e0b6d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<ul class=\"spacing list-line\"><li>Open the Vivid POS.<\/li><li>Click the Left Navigation button and click <strong>Orders<\/strong>.<\/li><li>It will open a new screen with all orders lined up (Open and Closed).<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-3264d15 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3264d15\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-561fc73 right-spacing\" data-id=\"561fc73\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6058300 p-fts elementor-widget elementor-widget-text-editor\" data-id=\"6058300\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<ul class=\"spacing list-line\"><li>Now click the <strong>Closed Orders<\/strong> as shown in the screenshot.<\/li><li>Click the <strong>Order Number<\/strong> that you want to refund.<\/li><li>In this example, a customer with order #61 wanted a refund. So we tap on order 61 as shown in the screenshot.<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-beca1f1\" data-id=\"beca1f1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-42d47b3 box-shd-img elementor-widget elementor-widget-image\" data-id=\"42d47b3\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image9.jpg\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"Closed orders list\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"768\" src=\"https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image9-1024x768.jpg\" class=\"attachment-large size-large\" alt=\"Closed orders list\" srcset=\"https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image9-1024x768.jpg 1024w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image9-300x225.jpg 300w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image9-768x576.jpg 768w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image9-1536x1153.jpg 1536w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image9.jpg 1999w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-b985d08 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b985d08\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-b266509\" data-id=\"b266509\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6d9a32c box-shd-img elementor-widget elementor-widget-image\" data-id=\"6d9a32c\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image10.jpg\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"Refund order\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"768\" src=\"https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image10-1024x768.jpg\" class=\"attachment-large size-large\" alt=\"Refund order\" srcset=\"https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image10-1024x768.jpg 1024w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image10-300x225.jpg 300w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image10-768x576.jpg 768w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image10-1536x1153.jpg 1536w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image10.jpg 1999w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-869c54b left-spacing\" data-id=\"869c54b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dd26406 p-fts elementor-widget elementor-widget-text-editor\" data-id=\"dd26406\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<ul class=\"spacing list-line\"><li>The check will open and the items ordered will appear.<\/li><li>Click the <strong>Refund<\/strong> button as shown in the screenshot.<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-0147f6b elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0147f6b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-fb92804 right-spacing\" data-id=\"fb92804\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7579271 p-fts elementor-widget elementor-widget-text-editor\" data-id=\"7579271\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<ul class=\"spacing list-line\"><li>The <strong>Refund<\/strong> screen will open.<\/li><li>You will be prompted to choose<strong> Partial Refund<\/strong> or <strong>Full Refund<\/strong>. Since the customer needed a full refund, we tapped the <strong>Full Refund<\/strong> button.<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-eae3bec\" data-id=\"eae3bec\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-50a71b9 box-shd-img elementor-widget elementor-widget-image\" data-id=\"50a71b9\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image2-1.jpg\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"Select Full or Partial refund\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"768\" src=\"https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image2-1-1024x768.jpg\" class=\"attachment-large size-large\" alt=\"Select Full or Partial refund\" srcset=\"https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image2-1-1024x768.jpg 1024w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image2-1-300x225.jpg 300w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image2-1-768x576.jpg 768w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image2-1-1536x1153.jpg 1536w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image2-1.jpg 1999w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-9316505 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9316505\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-0929099\" data-id=\"0929099\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ef7348e box-shd-img elementor-widget elementor-widget-image\" data-id=\"ef7348e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image4-1.jpg\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"Choose to close the order or keep it open\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"768\" src=\"https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image4-1-1024x768.jpg\" class=\"attachment-large size-large\" alt=\"Choose to close the order or keep it open\" srcset=\"https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image4-1-1024x768.jpg 1024w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image4-1-300x225.jpg 300w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image4-1-768x576.jpg 768w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image4-1-1536x1153.jpg 1536w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image4-1.jpg 1999w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-bb5ffeb left-spacing\" data-id=\"bb5ffeb\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fb01a95 p-fts elementor-widget elementor-widget-text-editor\" data-id=\"fb01a95\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<ul class=\"spacing list-line\"><li>Click the Close This Order button. It will close order #61 and the complete amount will be refunded.<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68b9865 note-block elementor-widget elementor-widget-text-editor\" data-id=\"68b9865\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<p><strong>Note:<\/strong> In case a customer wants a refund just to pay through another mode of payment, click <strong>Keep Order Open<\/strong>. This will keep the order open and the customer can pay through the desired payment mode.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-ea6be0f elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ea6be0f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-8600500 right-spacing\" data-id=\"8600500\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-32f4c6b p-fts elementor-widget elementor-widget-text-editor\" data-id=\"32f4c6b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<p>On the Confirmation screen, click <strong>Ok<\/strong>.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-23bdd32\" data-id=\"23bdd32\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9a3ab71 box-shd-img elementor-widget elementor-widget-image\" data-id=\"9a3ab71\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image8.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"Final refund amount\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"768\" src=\"https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image8-1024x768.png\" class=\"attachment-large size-large\" alt=\"Final refund amount\" srcset=\"https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image8-1024x768.png 1024w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image8-300x225.png 300w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image8-768x576.png 768w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image8-1536x1153.png 1536w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image8.png 1999w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-e8532ca elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e8532ca\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-bf39d79\" data-id=\"bf39d79\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a539a3e box-shd-img elementor-widget elementor-widget-image\" data-id=\"a539a3e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image3-1.jpg\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"Full refund applied\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"768\" src=\"https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image3-1-1024x768.jpg\" class=\"attachment-large size-large\" alt=\"Full refund applied\" srcset=\"https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image3-1-1024x768.jpg 1024w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image3-1-300x225.jpg 300w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image3-1-768x576.jpg 768w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image3-1-1536x1153.jpg 1536w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image3-1.jpg 1999w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-52789e9 left-spacing\" data-id=\"52789e9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3370318 p-fts elementor-widget elementor-widget-text-editor\" data-id=\"3370318\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<p>This screen will appear with <strong>REFUND<\/strong> written at the end of the check. It shows the entire amount has been refunded to the customer.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-f654ad2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f654ad2\" data-element_type=\"section\" id=\"IssuingaPartialRefund\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-ce1bac1\" data-id=\"ce1bac1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a663433 head-1 elementor-widget elementor-widget-heading\" data-id=\"a663433\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Issuing a Partial Refund<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-39d230a p-fts elementor-widget elementor-widget-text-editor\" data-id=\"39d230a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\tIn some cases, a customer might ask for a partial refund instead of the full\nrefund. The steps are somewhat similar to that of refunding an entire\namount. Here is how you can perform this action.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-4b879da elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4b879da\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-edb1a13\" data-id=\"edb1a13\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e74e228 box-shd-img elementor-widget elementor-widget-image\" data-id=\"e74e228\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image11.jpg\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"Go to the closed orders\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"768\" src=\"https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image11-1024x768.jpg\" class=\"attachment-large size-large\" alt=\"Go to the closed orders\" srcset=\"https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image11-1024x768.jpg 1024w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image11-300x225.jpg 300w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image11-768x576.jpg 768w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image11-1536x1153.jpg 1536w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image11.jpg 1999w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-26ae845 left-spacing\" data-id=\"26ae845\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2da011d p-fts elementor-widget elementor-widget-text-editor\" data-id=\"2da011d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<ul class=\"spacing list-line\"><li>Go to the left navigation and click <strong>Orders<\/strong>.<\/li><li>Click <strong>Closed Orders<\/strong> at the bottom of the screen.<\/li><li>Now select the order # that you want to refund.<\/li><li>In this example, the customer with order #62 wants a refund. So, we tapped on order #62.<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-3cba846 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3cba846\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-b027434 right-spacing\" data-id=\"b027434\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ee47f0c p-fts elementor-widget elementor-widget-text-editor\" data-id=\"ee47f0c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<p>On the next screen, click the <strong>Refund<\/strong> button.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-68e12e6\" data-id=\"68e12e6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1d0f433 box-shd-img elementor-widget elementor-widget-image\" data-id=\"1d0f433\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image13.jpg\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"Tap the Refund button\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"768\" src=\"https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image13-1024x768.jpg\" class=\"attachment-large size-large\" alt=\"Tap the Refund button\" srcset=\"https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image13-1024x768.jpg 1024w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image13-300x225.jpg 300w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image13-768x576.jpg 768w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image13-1536x1153.jpg 1536w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image13.jpg 1999w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-cf5c397 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cf5c397\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-e0eeb26\" data-id=\"e0eeb26\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ad3e390 box-shd-img elementor-widget elementor-widget-image\" data-id=\"ad3e390\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image6.jpg\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"Partially refunding the amount\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"768\" src=\"https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image6-1024x768.jpg\" class=\"attachment-large size-large\" alt=\"Partially refunding the amount\" srcset=\"https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image6-1024x768.jpg 1024w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image6-300x225.jpg 300w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image6-768x576.jpg 768w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image6-1536x1153.jpg 1536w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image6.jpg 1999w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-07e6869 left-spacing\" data-id=\"07e6869\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-43688bd p-fts elementor-widget elementor-widget-text-editor\" data-id=\"43688bd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<p>Now you will be prompted to select <strong>Partial Refund<\/strong> or <strong>Full Refund<\/strong>. Since the customer wanted a partial refund, we have chosen the <strong>Partial Refund<\/strong> option.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-65b8704 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"65b8704\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-6ea5609 right-spacing\" data-id=\"6ea5609\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c4637f9 p-fts elementor-widget elementor-widget-text-editor\" data-id=\"c4637f9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<ul class=\"spacing list-line\"><li>You will be prompted to enter the refund amount. Here we have put $10. You can enter whatever amount in the<strong> Enter Amount<\/strong> field box.<\/li><li>Click <strong>Ok<\/strong> after filling in the amount.<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-aca8d00\" data-id=\"aca8d00\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5a75c66 box-shd-img elementor-widget elementor-widget-image\" data-id=\"5a75c66\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image14.jpg\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"Enter the partial amount to be refunded\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"415\" src=\"https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image14-1024x415.jpg\" class=\"attachment-large size-large\" alt=\"Enter the partial amount to be refunded\" srcset=\"https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image14-1024x415.jpg 1024w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image14-300x122.jpg 300w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image14-768x311.jpg 768w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image14.jpg 1209w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-dda7965 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"dda7965\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-d600bca\" data-id=\"d600bca\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2446e85 box-shd-img elementor-widget elementor-widget-image\" data-id=\"2446e85\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image4-1.jpg\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"Choose to close the order or keep it open\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"768\" src=\"https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image4-1-1024x768.jpg\" class=\"attachment-large size-large\" alt=\"Choose to close the order or keep it open\" srcset=\"https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image4-1-1024x768.jpg 1024w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image4-1-300x225.jpg 300w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image4-1-768x576.jpg 768w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image4-1-1536x1153.jpg 1536w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image4-1.jpg 1999w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-51dead4 left-spacing\" data-id=\"51dead4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b8049d9 p-fts elementor-widget elementor-widget-text-editor\" data-id=\"b8049d9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<p>Click the <strong>Close This Order<\/strong> button. It will close order #103 and the partial amount will be refunded.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bfe872a note-block elementor-widget elementor-widget-text-editor\" data-id=\"bfe872a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<p><strong>Note:<\/strong> In case a customer wants a refund just to pay the partial amount through another mode of payment, click <strong>Keep Order Open<\/strong>. This will keep the order open and the customer can pay through the desired payment mode.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-f41c4de elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f41c4de\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-9f1d67a right-spacing\" data-id=\"9f1d67a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dc75956 p-fts elementor-widget elementor-widget-text-editor\" data-id=\"dc75956\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<p>On the Confirmation screen, click <strong>Ok<\/strong>.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-51108d7\" data-id=\"51108d7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a0c1c54 box-shd-img elementor-widget elementor-widget-image\" data-id=\"a0c1c54\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image1.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"Confirm the refund amount\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"768\" src=\"https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image1-1024x768.png\" class=\"attachment-large size-large\" alt=\"Confirm the refund amount\" srcset=\"https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image1-1024x768.png 1024w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image1-300x225.png 300w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image1-768x576.png 768w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image1-1536x1153.png 1536w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image1.png 1999w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-3f602f9 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3f602f9\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-4ed1a3a\" data-id=\"4ed1a3a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4cffa47 box-shd-img elementor-widget elementor-widget-image\" data-id=\"4cffa47\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image5.jpg\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"Partial refund applied\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"768\" src=\"https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image5-1024x768.jpg\" class=\"attachment-large size-large\" alt=\"Partial refund applied\" srcset=\"https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image5-1024x768.jpg 1024w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image5-300x225.jpg 300w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image5-768x576.jpg 768w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image5-1536x1153.jpg 1536w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image5.jpg 1999w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-b638136 left-spacing\" data-id=\"b638136\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e442da3 p-fts elementor-widget elementor-widget-text-editor\" data-id=\"e442da3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\tOnce the partial amount is refunded, the same will appear at the bottom of\nthe check.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b056a9 p-fts elementor-widget elementor-widget-text-editor\" data-id=\"1b056a9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\tRefund By Cash: $10.00. This is the amount we have issued to the customer.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Issuing a Refund Issuing a refund to your guest is pretty simple in the Vivid POS. You have two options to issue refunds &#8211; Partial refund and Full refund. Both the options will require you to navigate to the orders screen and get the job done from there. Issuing Full Refund Open the Vivid POS. &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/university.hellovivid.com\/index.php\/issuing-a-refund-pos\/\"> <span class=\"screen-reader-text\">Issuing a Refund POS<\/span> Read More &raquo;<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-8305","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/university.hellovivid.com\/index.php\/wp-json\/wp\/v2\/pages\/8305","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/university.hellovivid.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/university.hellovivid.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/university.hellovivid.com\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/university.hellovivid.com\/index.php\/wp-json\/wp\/v2\/comments?post=8305"}],"version-history":[{"count":22,"href":"https:\/\/university.hellovivid.com\/index.php\/wp-json\/wp\/v2\/pages\/8305\/revisions"}],"predecessor-version":[{"id":11341,"href":"https:\/\/university.hellovivid.com\/index.php\/wp-json\/wp\/v2\/pages\/8305\/revisions\/11341"}],"wp:attachment":[{"href":"https:\/\/university.hellovivid.com\/index.php\/wp-json\/wp\/v2\/media?parent=8305"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}