{"id":1870,"date":"2021-07-13T06:39:42","date_gmt":"2021-07-13T06:39:42","guid":{"rendered":"https:\/\/university1.metispro.com\/?page_id=1870"},"modified":"2021-10-14T09:20:52","modified_gmt":"2021-10-14T09:20:52","slug":"retail-quick-returns-and-refunds","status":"publish","type":"page","link":"https:\/\/university.hellovivid.com\/index.php\/retail-quick-returns-and-refunds\/","title":{"rendered":"Quick Returns and Refunds"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1870\" class=\"elementor elementor-1870\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b38b13b elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"b38b13b\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bad55af\" data-id=\"bad55af\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-be1cfb6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"be1cfb6\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-9b14f93\" data-id=\"9b14f93\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-928a5f6 main-heading elementor-widget elementor-widget-heading\" data-id=\"928a5f6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Quick Returns and Refunds<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-764292f banner-p elementor-widget elementor-widget-text-editor\" data-id=\"764292f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\tIs your customer facing an issue with a product and asking for a refund or\nreturn? Here is a solution to the problem. You can get the items returned with\nor without a receipt.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3e13400 space-top-nn elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3e13400\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-91d200d left-navbar-side\" data-id=\"91d200d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2d47590 pos-st elementor-widget elementor-widget-wp-widget-nav_menu\" data-id=\"2d47590\" data-element_type=\"widget\" data-widget_type=\"wp-widget-nav_menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5>Retail<\/h5><nav class=\"menu-retail-navigation-container\" aria-label=\"Retail\"><ul id=\"menu-retail-navigation\" class=\"menu\"><li id=\"menu-item-2498\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-2498\"><a href=\"https:\/\/university.hellovivid.com\/index.php\/order-management\/\" class=\"menu-link\">Order Management<\/a>\n<ul class=\"sub-menu\">\n\t<li id=\"menu-item-2523\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-2523\"><a href=\"#AddinganitemtotheCartbyscanning\" class=\"menu-link\">Adding an item to the Cart by scanning<\/a><\/li>\n\t<li id=\"menu-item-2524\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-2524\"><a href=\"#AddinganitemtotheCatalogbyscanning\" class=\"menu-link\">Adding an item to the Catalog by scanning<\/a><\/li>\n\t<li id=\"menu-item-2525\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-2525\"><a href=\"#Applyingadiscounttotheentireorder\" class=\"menu-link\">Applying a discount to the entire order<\/a><\/li>\n\t<li id=\"menu-item-2526\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-2526\"><a href=\"#Howtoapplyitemleveldiscount?\" class=\"menu-link\">How to apply item level discount?<\/a><\/li>\n<\/ul>\n<\/li>\n<li id=\"menu-item-2497\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-2497\"><a href=\"https:\/\/university.hellovivid.com\/index.php\/retail-quick-returns-and-refunds\/\" class=\"menu-link\">Quick Returns and Refunds<\/a>\n<ul class=\"sub-menu\">\n\t<li id=\"menu-item-2527\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-2527\"><a href=\"#Returninganitemfromtheorderscreen\" class=\"menu-link\">Returning an item from the order screen<\/a><\/li>\n\t<li id=\"menu-item-2528\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-2528\"><a href=\"#Returninganitemafterscanning\" class=\"menu-link\">Returning an item after scanning<\/a><\/li>\n\t<li id=\"menu-item-2529\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-2529\"><a href=\"#Applyingrefundtoanitem\" class=\"menu-link\">Applying refund to an item<\/a><\/li>\n<\/ul>\n<\/li>\n<li id=\"menu-item-2496\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-2496\"><a href=\"https:\/\/university.hellovivid.com\/index.php\/retail-inventory-management\/\" class=\"menu-link\">Inventory Management<\/a>\n<ul class=\"sub-menu\">\n\t<li id=\"menu-item-2539\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-2539\"><a href=\"#Updatingexistingstockandaddinganewstock\" class=\"menu-link\">Updating existing stock and adding a new stock<\/a><\/li>\n\t<li id=\"menu-item-2540\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-2540\"><a href=\"#CreatingPurchaseOrders\" class=\"menu-link\">Creating Purchase Orders (PO)<\/a><\/li>\n<\/ul>\n<\/li>\n<li id=\"menu-item-2495\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2495\"><a href=\"https:\/\/university.hellovivid.com\/index.php\/retail-vendor-management\/\" class=\"menu-link\">Vendor Management<\/a><\/li>\n<li id=\"menu-item-2494\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-2494\"><a href=\"https:\/\/university.hellovivid.com\/index.php\/retail-customer-management\/\" class=\"menu-link\">Customer Management<\/a>\n<ul class=\"sub-menu\">\n\t<li id=\"menu-item-2547\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-2547\"><a href=\"#Addingacustomerfromthebackendportal\" class=\"menu-link\">Adding a customer from the backend portal<\/a><\/li>\n\t<li id=\"menu-item-2548\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-2548\"><a href=\"#AddingacustomerfromthePOS\" class=\"menu-link\">Adding a customer from the POS<\/a><\/li>\n\t<li id=\"menu-item-2549\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-2549\"><a href=\"#Addingandenablingpricelistsfromtheportal\" class=\"menu-link\">Adding and enabling price lists from the portal<\/a><\/li>\n\t<li id=\"menu-item-2550\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-2550\"><a href=\"#Assigningapricelisttotheproductsfromtheportal\" class=\"menu-link\">Assigning a price list to the products from the portal<\/a><\/li>\n\t<li id=\"menu-item-2551\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-2551\"><a href=\"#Taggingacustomerasakeyvipcustomerfromtheportal\" class=\"menu-link\">Tagging a customer as a key\/VIP customer from the portal<\/a><\/li>\n\t<li id=\"menu-item-2552\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-2552\"><a href=\"#Generatingcouponsfromthebackendportal\" class=\"menu-link\">Generating coupons from the backend portal<\/a><\/li>\n\t<li id=\"menu-item-2553\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-2553\"><a href=\"#Addingeventspromotionsfromthebackendportal?\" class=\"menu-link\">Adding events\/promotions from the backend portal?<\/a><\/li>\n<\/ul>\n<\/li>\n<li id=\"menu-item-2493\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-2493\"><a href=\"https:\/\/university.hellovivid.com\/index.php\/retail-employee-management\/\" class=\"menu-link\">Employee Management<\/a>\n<ul class=\"sub-menu\">\n\t<li id=\"menu-item-2554\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-2554\"><a href=\"#Addinganewemployee\" class=\"menu-link\">Adding a new employee<\/a><\/li>\n\t<li id=\"menu-item-2555\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-2555\"><a href=\"#Givingportalaccesstoanexistingemployee\" class=\"menu-link\">Giving portal access to an existing employee<\/a><\/li>\n<\/ul>\n<\/li>\n<li id=\"menu-item-2492\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2492\"><a href=\"https:\/\/university.hellovivid.com\/index.php\/retail-time-management\/\" class=\"menu-link\">Time Management<\/a><\/li>\n<\/ul><\/nav>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-22bc353 main-left-space\" data-id=\"22bc353\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-6a65a2c spacing-main elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6a65a2c\" data-element_type=\"section\" id=\"Returninganitemfromtheorderscreen\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-56841c3\" data-id=\"56841c3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b5d7611 head-1 elementor-widget elementor-widget-heading\" data-id=\"b5d7611\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Returning an item from the order screen<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-473a174 p-fts elementor-widget elementor-widget-text-editor\" data-id=\"473a174\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<p>Go to the left navigation tab <img decoding=\"async\" class=\" width-40 margin-4\" src=\"https:\/\/university.metispro.com\/wp-content\/uploads\/2021\/07\/menu-bar-blue.png\" \/> and click <img decoding=\"async\" class=\"width-80 margin-4\" src=\"https:\/\/university.metispro.com\/wp-content\/uploads\/2021\/07\/order-blue-btn.png\" \/> . The Order screen will appear which displays <strong>My Orders<\/strong>, <strong>Open Orders<\/strong>, and <strong>Closed Orders<\/strong> at the bottom of the screen.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-fd4a643 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fd4a643\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-dc7ad32\" data-id=\"dc7ad32\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e8dd499 box-shd-img elementor-widget elementor-widget-image\" data-id=\"e8dd499\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image12-2.jpg\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"image12\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"768\" src=\"https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image12-2-1024x768.jpg\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image12-2-1024x768.jpg 1024w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image12-2-300x225.jpg 300w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image12-2-768x576.jpg 768w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image12-2-1536x1153.jpg 1536w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image12-2.jpg 1999w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\"><\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-9797414 left-spacing\" data-id=\"9797414\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b77e259 p-fts elementor-widget elementor-widget-text-editor\" data-id=\"b77e259\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\tClick the Closed Orders. Select the Ref. no which you want to refund by tapping on the <strong>Ref #.<\/strong>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b8380b p-fts elementor-widget elementor-widget-text-editor\" data-id=\"7b8380b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\tOnce you tap on <strong>Ref #<\/strong> you will be able to see all the items added in the order\nand the order will appear as paid on the left-hand side of the screen. Now\nclick the Return button on the bottom right side of the screen as seen in the\nscreenshot.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a5ace3 p-fts elementor-widget elementor-widget-text-editor\" data-id=\"7a5ace3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\tA new window will appear showing all the items in that transaction. Select\nthe item that needs to be returned, select the Quantity.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-0a4ccf4 elementor-section-content-middle elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0a4ccf4\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-8a18a2a right-spacing\" data-id=\"8a18a2a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0d42171 p-fts elementor-widget elementor-widget-text-editor\" data-id=\"0d42171\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<p>Now click the <strong>Reason<\/strong> button and select the appropriate reason for return and click <strong>Update<\/strong> to proceed.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-614eedc p-fts elementor-widget elementor-widget-text-editor\" data-id=\"614eedc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\tAs seen in the screenshot, on the left-hand side of the screen, you can now\nsee the item which needs to be returned.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41c0425 p-fts elementor-widget elementor-widget-text-editor\" data-id=\"41c0425\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\tTap on the<strong> Refund button<\/strong> on the bottom bar. Select the refund amount which needs to be paid in <strong>cash, credit, or by issuing a gift card.<\/strong>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21d682e p-fts elementor-widget elementor-widget-text-editor\" data-id=\"21d682e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\tIt will now print receipt copies for the merchant and the customer. You also\nhave the option to send the receipt via Text or Email.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-554e12e\" data-id=\"554e12e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-db88c39 box-shd-img elementor-widget elementor-widget-image\" data-id=\"db88c39\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image4-5.jpg\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"image4\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"768\" src=\"https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image4-5-1024x768.jpg\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image4-5-1024x768.jpg 1024w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image4-5-300x225.jpg 300w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image4-5-768x576.jpg 768w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image4-5-1536x1153.jpg 1536w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image4-5.jpg 1999w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-cd15c40 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cd15c40\" data-element_type=\"section\" id=\"Returninganitemafterscanning\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-0788276\" data-id=\"0788276\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-877b369 head-1 elementor-widget elementor-widget-heading\" data-id=\"877b369\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Returning an item after scanning<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-7b9155f elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7b9155f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-812925f\" data-id=\"812925f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8661d8f box-shd-img elementor-widget elementor-widget-image\" data-id=\"8661d8f\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image10-2.jpg\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"image10\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"768\" src=\"https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image10-2-1024x768.jpg\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image10-2-1024x768.jpg 1024w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image10-2-300x225.jpg 300w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image10-2-768x576.jpg 768w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image10-2-1536x1153.jpg 1536w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image10-2.jpg 1999w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-41e5e88 left-spacing\" data-id=\"41e5e88\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-89ee449 p-fts elementor-widget elementor-widget-text-editor\" data-id=\"89ee449\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\tScan the item which the customer wants to return.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c3a2cc1 p-fts elementor-widget elementor-widget-text-editor\" data-id=\"c3a2cc1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<p>Click the <strong>Return<\/strong> button on the bottom right side of the screen as shown in the screenshot.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-29e6010 elementor-section-content-middle elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"29e6010\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-98da1db right-spacing\" data-id=\"98da1db\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fd6e609 p-fts elementor-widget elementor-widget-text-editor\" data-id=\"fd6e609\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<p>Select the <strong>Quantity<\/strong>, click the <strong>Select Reason<\/strong> button and select the appropriate reason for return and click <strong>Update<\/strong> to proceed as shown in the screenshot.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-314768a p-fts elementor-widget elementor-widget-text-editor\" data-id=\"314768a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<p>On the left-hand side of the POS screen, you can now see the item which needs to be returned. Tap on the <strong>Refund<\/strong> button on the bottom bar. Select the refund amount which needs to be paid in <strong>cash, credit,<\/strong> or by issuing a <strong>gift card<\/strong>.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-99c60aa p-fts elementor-widget elementor-widget-text-editor\" data-id=\"99c60aa\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<p>It will now print receipt copies for the merchant and the customer. You also have the option to send the receipt via <strong>Text or Email.<\/strong><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-5f34ade\" data-id=\"5f34ade\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cab0a41 box-shd-img elementor-widget elementor-widget-image\" data-id=\"cab0a41\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image13.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"image13\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"768\" src=\"https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image13-1024x768.png\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image13-1024x768.png 1024w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image13-300x225.png 300w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image13-768x576.png 768w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image13-1536x1153.png 1536w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image13.png 1999w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-fd36660 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fd36660\" data-element_type=\"section\" id=\"Applyingrefundtoanitem\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-149320a\" data-id=\"149320a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d994886 head-1 elementor-widget elementor-widget-heading\" data-id=\"d994886\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Applying refund to an order<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-348e17f p-fts elementor-widget elementor-widget-text-editor\" data-id=\"348e17f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\tClick the left navigation tab <img decoding=\"async\" class=\"width-40 margin-4\" src=\"https:\/\/university.metispro.com\/wp-content\/uploads\/2021\/07\/menu-bar-blue.png\" \/> on your POS. Click on <img decoding=\"async\" class=\"width-80 margin-4\" src=\"https:\/\/university.metispro.com\/wp-content\/uploads\/2021\/07\/order-blue-btn.png\" \/> . The Order\nScreen will open which displays My Orders, Open Orders and Closed\nOrders.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-ec4c56d elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ec4c56d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-08de2fe\" data-id=\"08de2fe\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-023dd1c box-shd-img elementor-widget elementor-widget-image\" data-id=\"023dd1c\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image5-4.jpg\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"image5\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"768\" src=\"https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image5-4-1024x768.jpg\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image5-4-1024x768.jpg 1024w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image5-4-300x225.jpg 300w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image5-4-768x576.jpg 768w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image5-4-1536x1153.jpg 1536w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image5-4.jpg 1999w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-697166c left-spacing\" data-id=\"697166c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-011884d p-fts elementor-widget elementor-widget-text-editor\" data-id=\"011884d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<p>Click on <strong>Closed Orders<\/strong>. Select the Item Ref. no which you want to refund by tapping on the <strong>Ref #<\/strong>. Once you tap on <strong>Ref #<\/strong> you will be able to see all the items added in the order and the order will appear as paid on the left-hand side of the screen.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d8b948 p-fts elementor-widget elementor-widget-text-editor\" data-id=\"2d8b948\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<p>To refund the transaction, click the <strong>Refund<\/strong> button on the right-hand side of the screen as shown in the screenshot.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-5057b5e elementor-section-content-middle elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5057b5e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-5a1bf7d right-spacing\" data-id=\"5a1bf7d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4cf18c8 p-fts elementor-widget elementor-widget-text-editor\" data-id=\"4cf18c8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\tA new pop-up will appear asking you to select whether it is a partial refund or\na full refund.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b1ee2f p-fts elementor-widget elementor-widget-text-editor\" data-id=\"6b1ee2f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<p>Click <strong>Full Refund<\/strong> or <strong>Partial Refund<\/strong> as applicable. A new pop-up will appear asking whether you wish to keep the order <strong>Open<\/strong> or <strong>Close<\/strong>. Tap on <strong>Close the <\/strong><strong>order<\/strong>. Once the order is fully refunded, it will show a pop-up with the amount that is refunded. It will also print receipt copies for the merchant and the customer. You also have the option to send the receipt via Text or Email.<\/p><p>You need to follow the same steps for a refund on a credit card.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-67e3522\" data-id=\"67e3522\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-768a941 box-shd-img elementor-widget elementor-widget-image\" data-id=\"768a941\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image8-2.jpg\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"image8\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"768\" src=\"https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image8-2-1024x768.jpg\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image8-2-1024x768.jpg 1024w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image8-2-300x225.jpg 300w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image8-2-768x576.jpg 768w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image8-2-1536x1153.jpg 1536w, https:\/\/university.hellovivid.com\/wp-content\/uploads\/2021\/10\/image8-2.jpg 1999w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Quick Returns and Refunds Is your customer facing an issue with a product and asking for a refund or return? Here is a solution to the problem. You can get the items returned with or without a receipt. Returning an item from the order screen Go to the left navigation tab and click . The &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/university.hellovivid.com\/index.php\/retail-quick-returns-and-refunds\/\"> <span class=\"screen-reader-text\">Quick Returns and Refunds<\/span> Read More &raquo;<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1870","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/university.hellovivid.com\/index.php\/wp-json\/wp\/v2\/pages\/1870","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/university.hellovivid.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/university.hellovivid.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/university.hellovivid.com\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/university.hellovivid.com\/index.php\/wp-json\/wp\/v2\/comments?post=1870"}],"version-history":[{"count":104,"href":"https:\/\/university.hellovivid.com\/index.php\/wp-json\/wp\/v2\/pages\/1870\/revisions"}],"predecessor-version":[{"id":11420,"href":"https:\/\/university.hellovivid.com\/index.php\/wp-json\/wp\/v2\/pages\/1870\/revisions\/11420"}],"wp:attachment":[{"href":"https:\/\/university.hellovivid.com\/index.php\/wp-json\/wp\/v2\/media?parent=1870"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}